Refund & return policy

72-hour cancellation window

You may request a full refund within 72 hours of your purchase, provided that implementation and configuration work on your package has not yet begun. To request a cancellation within this window, contact us at gary.heyer@heyer-digital.com or (206) 347-0893 with your order details. Approved refunds are issued to the original payment method.

After 72 hours or once work has begun

Once 72 hours have passed, or once implementation, configuration, or delivery of any part of your package has begun (whichever comes first), all sales are final and non-refundable. This includes completed setup work, delivered configurations, licenses provisioned, and completed training or onboarding sessions.

Why our packages are non-refundable after work begins

Each package is a custom software implementation. Once our team begins configuring your storefront, marketing tools, and AI toolkit for your business, that work is specific to you and cannot be resold or recovered — so it is not eligible for refund.

Our commitment: we make it right

A non-refundable policy is not a no-support policy. Every package includes a support window. If a delivered component does not work as described, we will repair or re-deliver it at no additional charge. This is a service commitment, not a money-back guarantee.

• Report any issue to gary.heyer@heyer-digital.com during your support window.
• We'll diagnose and repair or re-deliver the affected component.
• Refunds are limited strictly to the 72-hour window above.

Chargebacks

Because our terms are disclosed here before purchase, initiating a chargeback outside the 72-hour window is a violation of these terms. Please contact us first — we're committed to resolving any concern.

Questions

Contact Heyer Digital at gary.heyer@heyer-digital.com or (206) 347-0893. Mailing address: 7324 E Villa Way VILLA, Scottsdale, AZ 85257.